Refund policy

Return & Refund Policy

Effective Date: September 24, 2026

This Return & Refund Policy applies to purchases made through PrimeOudh.com, operated by Yasmin Trading LLC.

Because incense, bakhoor, attars, fragrance products, and related items are personal-use and aromatic products whose condition cannot reliably be verified after opening, we maintain the following return policy.

14-Day Return Period

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

  • Unused;

  • Unopened;

  • In its original packaging;

  • In substantially the same condition in which it was received; and

  • Accompanied by proof of purchase from PrimeOudh.com.

The 14-day return period begins on the date the carrier records the order as delivered.

Opened Products Are Final Sale

Once a product package, seal, wrapping, container, box, pouch, or other protective packaging has been opened, the product is not eligible for return, exchange, or refund.

This includes products that have been opened to smell, sample, test, burn, apply, or otherwise evaluate the fragrance.

For hygiene, quality-control, product-integrity, and safety reasons, PrimeOudh.com cannot accept opened incense, bakhoor, attars, fragrance products, or related products for resale.

Opening a product constitutes acceptance of the product for purposes of our voluntary return policy.

Non-Returnable and Final-Sale Items

The following items are not eligible for return or refund:

  • Opened or used products;

  • Products with broken or removed seals;

  • Partially consumed incense, bakhoor, attars, or fragrance products;

  • Items returned without their original packaging;

  • Products damaged after delivery because of improper handling, storage, or use;

  • Clearance or final-sale merchandise where identified as such;

  • Gift cards, if offered;

  • Personalized, customized, or special-order products; and

  • Any product specifically identified as non-returnable or final sale before purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly at primeoudh@gmail.com.

Please include:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the product, packaging, and shipping container where applicable.

We will review the issue and determine the appropriate resolution, which may include replacement, store credit, or refund depending on the circumstances.

Please do not discard a damaged product or its packaging until we have reviewed your claim.

Fragrance Preference

Fragrance is subjective, and individual preferences vary.

A customer disliking a fragrance, deciding that a fragrance is too strong or too mild, or changing their mind after opening or using the product does not make the product defective and does not qualify the product for a return or refund.

Customers are encouraged to review product descriptions carefully before purchasing.

Return Authorization

Before returning any product, please contact us at:

primeoudh@gmail.com

Please provide your order number and the product you wish to return.

Do not send products back without contacting us first. Unauthorized returns may be refused or may delay processing.

If the return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

Unless the return results from an error by PrimeOudh.com or a product arrived damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise. PrimeOudh.com is not responsible for return packages that are lost or damaged before they are received by us.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank, credit-card issuer, or payment provider to process and post the refund.

PrimeOudh.com does not charge a restocking fee on eligible returns.

Shipping charges paid by the customer are not refundable unless otherwise required by law or the return results from our error.

Refused or Undeliverable Shipments

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts may be subject to the actual shipping costs incurred.

If reshipment is requested, additional shipping charges may apply.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but an order cannot be guaranteed cancellable once processing or shipment has begun.

Abuse of the Return Policy

PrimeOudh.com reserves the right, to the extent permitted by law, to refuse returns or refund requests involving suspected fraud, abuse of the return process, altered products, excessive return activity, or items that do not meet the eligibility requirements described in this policy.

Your Legal Rights

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot lawfully be waived under applicable federal, state, or local law.

Contact Us

For questions regarding returns, refunds, damaged products, or an existing order, please contact:

PrimeOudh.com
Operated by Yasmin Trading LLC
Sacramento, California, United States
Email: primeoudh@gmail.com
Phone: (916) 756-8200

For privacy and security reasons, our residential business address is not published on the website. If a return is authorized, the appropriate return address and instructions will be provided directly to the customer.